About Car Repair
The most important vehicle we repair is yours.
Insurance “Preferred” Shops
Almost all insurance companies today have what are referred to as “DRP” or Direct Repair Programs. Auto body shops that are a part of these programs belong to referral networks created by insurance companies.
What if my insurance company's appraisal is less than your estimate?
Most insurers write a low estimate to begin with, and they will tell you once the car is under repair, your shop can request a supplement. That's our job, no need to worry. Once the car is in our shop for repairs, we will renegotiate with the adjuster to make sure the insurance company allows us to restore your car to pre-accident condition to the highest degree possible.
What am I entitled to?
When you are having your car repaired you are entitled to an itemized written estimate from your chosen shop for repairs that you must authorize in order to commence work. Once repairs are underway, you also have the right to authorize any additional repairs and costs before that work is started.
Why do I have to authorize work even if insurance is paying?
By law, our shop repairs your car for you (the consumer) and the insurance company is not involved in that contract. We make sure you know how the car is being repaired (and that the insurance company has agreed to pay for it) before the onset of the repair process.
It’s the worst when you realize your car was damaged by someone else while you were at work, but worse yet is if that damage keeps you from leaving your office. That’s where Memphis Auto Center comes in. We’ll have an experienced auto body repair technician out to you in no time. They’ll be able to work with your insurance company and fix your damaged bumper (or whatever the collision damage was) in no time. You’ll be back on the road in no time.
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Contact Us for More Details
Make Us your Second Call. We will take care of you.
Memphis Auto Center
3815 Winchester Road
Memphis, TN 38118
Telephone: +1 901 795 1078